Last updated: 22 July 2026
Production and fulfilment
Matchday 90 products are printed or embroidered individually after an order is placed. This made-to-order approach allows us to produce a focused collection without holding unnecessary quantities of finished stock.
Please allow approximately 2–5 working days for your order to be produced, checked and prepared for dispatch.
Production times are estimates rather than guarantees and may be longer during busy periods, product restocks or where an order requires additional quality checks. Delivery time begins after production has been completed. Printful currently advises that most made-to-order products are fulfilled within 2–5 business days.
UK delivery
Once your order has been produced and dispatched, standard UK delivery normally takes approximately:
3–4 working days from dispatch
Your estimated delivery date is made up of:
Production time + delivery time
A typical UK order should therefore arrive approximately 5–9 working days after the order is placed, although this is an estimate and occasional delays may occur.
UK online orders must ordinarily be delivered within 30 days unless a different timeframe has been agreed with the customer.
UK shipping costs
Standard UK delivery charges are calculated and displayed at checkout before payment is completed.
Free standard UK delivery is available on orders over £50.
The qualifying order value is calculated after discounts and before any applicable delivery charges.
Order tracking
When your order has been dispatched, we will send a shipping-confirmation email containing the available tracking information.
Tracking may take a short time to update after the courier has received the parcel.
Please check your email address carefully during checkout and review your junk or spam folder if you have not received your dispatch confirmation.
Fulfilment locations and delivery partners
Matchday 90 works with specialist production and delivery partners to fulfil orders.
Where possible, UK orders may be produced closer to the delivery destination. However, the fulfilment location can depend on product availability, garment colour, size and production capacity. Printful operates a UK fulfilment facility in Wolverhampton, but orders may also be routed to another appropriate facility where necessary.
The courier used may vary according to the fulfilment location, parcel size, destination and selected delivery service. We cannot guarantee that a particular courier will be used.
Orders containing multiple products
Products within the same order may occasionally be fulfilled at different locations or completed at different times.
As a result:
- your order may arrive in more than one parcel
- separate tracking links may be provided
- parcels may arrive on different days
You will not be charged additional delivery fees solely because an order is divided into multiple shipments.
Delivery estimates
All production and delivery dates shown on the website, at checkout or in order communications are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances such as:
- temporary product availability
- seasonal order volumes
- additional quality checks
- courier disruption
- severe weather
- incorrect or incomplete delivery information
- customs processing for international orders
Where a delay materially affects your order, we will provide further information where available.
Incorrect delivery addresses
Customers are responsible for checking that their delivery address is complete and accurate before placing an order.
Contact hello@matchday90.com as soon as possible if you notice an error.
We will try to amend the address where production or dispatch has not progressed too far, but changes cannot be guaranteed once fulfilment has begun.
Where an order is returned because an incorrect or incomplete address was supplied, an additional delivery charge may apply before it can be sent again.
Missed deliveries and unclaimed parcels
Where a courier attempts delivery, it may:
- attempt delivery again
- leave the parcel in an agreed safe place
- deliver it to a neighbour
- take it to a collection point
- return it to the sender
Customers are responsible for following any tracking instructions and collecting parcels within the period specified by the courier.
Additional delivery costs may apply where a parcel is returned because it was not collected or because delivery could not be completed for reasons outside our control.
Delayed orders
Please first check:
- your dispatch-confirmation email
- the tracking link
- any courier delivery notifications
- whether the parcel has been left with a neighbour or at a collection point
Where the estimated delivery date has passed, allow a small number of additional working days for temporary courier delays. Printful advises allowing a further five business days after its estimated delivery date before reporting a parcel as missing.
If there is still no delivery update, contact hello@matchday90.com with your order number.
Lost parcels
Contact us if your tracking shows no meaningful update or you believe the parcel has been lost.
We will review the tracking information and raise an enquiry with the relevant fulfilment or delivery partner where appropriate.
Depending on the outcome, we may arrange:
- a replacement
- a refund
- another appropriate resolution
Your contract is with Matchday 90, so please contact us directly rather than trying to resolve a lost-order claim solely with the courier.
Damaged deliveries
If your parcel or product arrives damaged, contact hello@matchday90.com as soon as possible and include:
- your order number
- a photograph of the outer packaging
- a photograph of the full product
- clear photographs showing the damage
Please keep the packaging and damaged item until we confirm the next steps.
Further information is available in our Returns, Refunds & Exchanges Policy.
Contact us
For questions about production, dispatch, tracking or delivery, contact:
Email: hello@matchday90.com
Website: matchday90.com
Please include your order number so that we can help you efficiently.