Here's exactly how returns work, what's covered, and how to start one.
Your legal right to cancel
Under the UK Consumer Contracts Regulations 2013, you have a legal right to cancel an online order within 14 days of delivery, for any reason, without needing to give a reason. This applies regardless of anything else on this page — it's a statutory right, not a store policy.
Our returns policy
On top of that legal minimum, we accept returns within 30 days of delivery, provided the item is:
- Unworn and unwashed
- In its original condition, with all tags attached
Return postage is covered by you, the customer, unless the item is faulty.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, this is treated differently from a standard change-of-mind return:
- Contact us within 14 days of delivery with photos of the issue
- We'll cover the cost of return postage in these cases
- You'll receive a full refund or a replacement, your choice
Sizing — please check before you order
Because every piece is made to order, we're not able to offer a direct size-for-size exchange in the way a standard retailer might. If you need a different size:
- Return your original item following the process below (standard return conditions apply)
- Place a new order in the correct size
- Your refund for the original item will be processed once it's received back with us
We know that's an extra step, which is exactly why we built a detailed Size Guide into every product page — please check it carefully before ordering, especially on pieces flagged as running small.
How to start a return
- Email us at hello@matchday90.com with your order number and the reason for return
- We'll confirm whether your return is eligible and send you the return address
- Post the item back to us, unworn and with tags attached
- Once we receive and check the item, we'll process your refund to your original payment method within 5–10 working days.
What you'll be refunded
- The price you paid for the item
- Original delivery charges are/are not refunded on change-of-mind returns.